Account How To

Change Name or Username

To change your first or last name, or your username, please go to name change page and send a request. Please make sure you close all open positions and cancel all active orders before sending the request for username change

Change address

To change your contact information, please go to the change contact info page

Add virtual funds

If you have less than $2000 on your virtual trading desk, we are able to refill the virtual funds for you. In that case, please send an e-mail to support@marketiva.com.

Recover password page

If you forgot your password, you can recover it by filling out a password recovery form at recover password page. If you cannot remember some of the information there, you can join our live support channel where we will be able to ask you additional questions about your account, and reset your password.

Recover password e-mail

Please send an e-mail to support@marketiva.com. Please send us your username, full name, address, zip, phone, security question / answer and all the information you can remember from your account. If the data matches, we will be able to reset and send you a new password.

Change password

Please go to change password page where you can change your password. For security purposes, we recommend you to change your password once per month.

Delete account

We do not allow users to delete their accounts. In case we will allow that our $5 rewards program could be misused and was misused in the past. We provide an option for a user to close his / her account.

Close account

In order to close your account you have to send a message through the closing account page with such a request. The message should contain the reason for the account closure and a confirmation that no new, duplicate account will be opened.

Minimum opening amount

We have no requirements for initial deposit. When you open an account you get real $5 reward and virtual $10000 for training. If you want to open an account please go to open account page and fill out the form there.

One account per person

Marketiva has very strict one person one account policy. No matter if an account is in good standing or is cancelled or closed, we do not allow same person to hold two different accounts. If our administration system detects there are multiple accounts registered by the same person, such account holders will be required to provide supporting documentation. In case there are severe violations of this policy, Marketiva may block any access to such users. This policy was introduced as a response to many related misuses Marketiva has experienced in the past.

Trade from same computer

Marketiva allows more than one user to trade from the same computer or location. If two or more users want to trade from the same computer or location they must provide identification documents for all accounts and each account holder must trade his own account at a time.

Only you can trade

Each account with Marketiva must be registered for one particular individual and by that same individual. We do not offer corporate accounts or accounts that will be managed by third parties with a limited power of attorney.

Sccount information

To see your account information, username and account number, you can login to your Account Center at account center page.

Portfolio page

The [Portfolio] window displays your current cash and market instrument positions for live and virtual trading desks. Please check portfolio page for more details.

Billing page

A detailed summary of your Marketiva billing transactions can be viewed at billing page.

Positions page

A detailed history of your positions can be viewed at positions page.

Orders page

A detailed history of your orders can be viewed at orders page.

Manage desks

You can create, delete or edit your desks on the desk management page. Each Marketiva account can have up to 32 different desks so you can better organize your funds. Please check manage desks page for more information.

Transfer funds

You can transfer your funds between Default Desk and any other Live Trading desk, or between two Live Trading desks. You can also transfer funds between two Virtual Trading desks. To transfer funds please go to transfer funds page. The Default Desk is for deposits and withdrawals only and you can't trade on that desk.

Account performance

You can check the gross and net profit and other performance parameters of your account, including

maximum drawdown, number of winning trades, number of losing trades and others. Please check account performance page for more information.

Reset account

If you want to reset your Streamster's windows layout and your rates, chat and news subscriptions, please go to reset account page and follow the simple procedure there.

Managed accounts

We currently do not provide managed account services. You can check again later as we might offer that service in the future.