Marketiva Payment Policy

When you open a new account, Marketiva creates a corresponding billing table that will contain each and every transaction performed on the account. You can review the billing table by logging on the Account Center and selecting the Billing option. When you make your first deposit to the account it will be the first transaction recorded in the billing table.

Marketiva allows you to make a deposit to your account in any amount you choose. Both your subscription charges and trading charges will be applied against the funds deposited to your account. For certain payment methods, as credit card payment, Marketiva allows you to specify auto-recurrent payment procedure so the subscription-related payments will be automatically charged to you.

Once you start receiving Marketiva's services you have previously subscribed to or you start trading activity, the subscription and trading charges will be subtracted from your account balance and corresponding transactions will be recorded in the billing table. The services provided by Marketiva will be delivered to you through a client application you can download from Marketiva.com. The subscription and trading billing process will be performed by a subscription server at Marketiva.

SUBSCRIPTIONS, CANCELLATIONS AND REFUNDS

During the account opening process Marketiva asks you to select a user template. Each template listed contains certain subscription package in itself. When you select a template and create your new account the subscriptions contained in the template will be copied to your new account.

In addition to this initial subscription process, you are able to change your subscriptions once you logon to the subscription server using the client application. The client application allows you to subscribe to and unsubscribe from any Marketiva's service. If you want to close your account and cancel all your subscriptions you need to logon to the Account Center and go to the Support section where you can request your account to be closed.

Once your account has been charged for subscription to a Marketiva service, your payment for the then-current term of the subscription is non-refundable, and the subscription will auto-renew until you decide to cancel the subscription or until there is no more funds available on your account. If you cancel, your subscription will remain active until the end of the then-current term of your subscription, but your subscription will not auto-renew at the end of that time period.

FUNDS WITHDRAWAL PROCEDURES

You can withdraw a portion or all of funds remaining on your account at any time. Depending on the type of withdrawal, you might be charged a withdrawal fee. Please consult our price list for more details. If you choose to withdraw funds from your account you need to logon to the Account Center at Marketiva.com and go to the Services section where you can request funds withdrawal. You need to select a withdrawal method and specify necessary information regarding the withdrawal transaction. As soon as Marketiva verifies the data specified a withdrawal transaction will be initiated.

Anti-Money Laundering Policy

Money laundering is the act of converting money or other monetary instruments gained from illegal activity into money or investments that appear to be legitimate so that its illegal source cannot be traced. Domestic and international laws that apply to companies, whose customers can deposit and withdraw funds from their accounts, make it illegal for Marketiva, or its employees or agents, to knowingly engage, or attempt to engage in a monetary transaction in criminally derived property.

IMPLEMENTED PROCEDURES

The objective of anti-money laundering procedures that Marketiva implements is to ensure that customers engaging in certain activities are identified to a reasonable standard, while minimizing the compliance burden and impact on legitimate customers.

Marketiva is committed to assisting governments combat the threat from money laundering and terrorist financing activities around the world. For that purpose Marketiva has setup a highly sophisticated electronic system. This system documents and verifies client identification records, and tracks and maintains detailed records of all transactions.

Marketiva carefully tracks suspicious and significant transaction activities, and reports such activities providing timely and comprehensive advice to law enforcement. To uphold the integrity of the reporting systems and provide protection to businesses, the legislative framework provides legal protections to providers of such advices.

In order to minimize the risk of money laundering and terrorist financing activities, Marketiva does not accept cash deposits and does not pay out cash under any circumstances. Marketiva reserves the right to refuse to process a transfer at any stage, where it believes the transfer to be connected in any way to money laundering or criminal activity. Marketiva is prohibited from informing a customer that they have been reported for suspicious activity.

OUR COMPLIANCE REGIME

Marketiva implemented a compliance regime, as laws require from financial institutions, including appointment of a compliance officer, preparation of policies and procedures, periodic review of their effectiveness, and ongoing compliance training of our staff.

Marketiva is committed to regularly update its electronic system for inspection of suspicious transactions and for verification of client identification records, in accordance with any new regulations as they are promulgated, as well as providing training for its employees on enhancements to anti-money laundering procedures that may be required by new regulations.

Identification Documents

No fax or e-mail

We do not have an option for identification documents to be sent by fax or by e-mail. The documents need to be uploaded at identification page. Many of our users do not have a scanner but they go to friends, colleagues, or scan their identification documents in their office.

Upload link, review time

For more information about our identification procedure, please check identification page. Our identification procedure is very efficient and your documents will be reviewed within a few minutes.

Parallel account

If your family member, friend or co-worker (parallel user) wants to open his or her account from the same computer, this procedure should be followed: the parallel user needs to open a new account and to upload his or her identification documents described at identification page; parallel user will then need to contact us on the live support channel accessible through our web site, so we can verify the uploaded documents; parallel user should not use the Streamster software before the documents get verified; otherwise the newly created account will be disabled again.

Trade from same computer

Marketiva allows more than one user to trade from the same computer or location. If two or more users want to trade from the same computer or location they must provide identification documents for all accounts and each account holder must trade his own account at a time.

Reason for ID

We are obliged to follow anti-money laundering (AML) laws and regulations and require picture identification and address verification documents. Picture identification is a passport, driver's license or other type of official document, and an address verification document is a phone bill, a utility bill or similar. Please check identification page for more details.

When to upload

You don't have to upload your ID immediately upon opening your account; however, you will be required to upload it before withdrawing or if your account gets suspended. For more information about our identification procedure, please check identification page. Our identification procedure is very efficient and your documents will be reviewed within a few minutes.

Images too big

The identification upload form only accepts your files if they are in JPEG (.jpg or .jpeg) format, have 100kb maximum filesize each and are uploaded at the same time. You can use Microsoft Paint (Start All Programs Accessories Paint) and its Image Stretch and Skew option (set Stretch to less than 100%) to resize your images and then save in the JPEG format. If you use Windows XP, you can also use ImageResizer that you can download from http://www.microsoft.com/windowsxp/downloads/powertoys/xppowertoys.mspx page.