No fax or e-mail
We do not have an option for identification documents to be sent by fax or by e-mail. The documents need to be uploaded at identification page. Many of our users do not have a scanner but they go to friends, colleagues, or scan their identification documents in their office.
Upload link, review time
For more information about our identification procedure, please check identification page. Our identification procedure is very efficient and your documents will be reviewed within a few minutes.
If your family member, friend or co-worker (parallel user) wants to open his or her account from the same computer, this procedure should be followed: the parallel user needs to open a new account and to upload his or her identification documents described at identification page; parallel user will then need to contact us on the live support channel accessible through our web site, so we can verify the uploaded documents; parallel user should not use the Streamster software before the documents get verified; otherwise the newly created account will be disabled again.
Trade from same computer
Marketiva allows more than one user to trade from the same computer or location. If two or more users want to trade from the same computer or location they must provide identification documents for all accounts and each account holder must trade his own account at a time.
Reason for ID
We are obliged to follow anti-money laundering (AML) laws and regulations and require picture identification and address verification documents. Picture identification is a passport, driver's license or other type of official document, and an address verification document is a phone bill, a utility bill or similar. Please check identification page for more details.
When to upload
You don't have to upload your ID immediately upon opening your account; however, you will be required to upload it before withdrawing or if your account gets suspended. For more information about our identification procedure, please check identification page. Our identification procedure is very efficient and your documents will be reviewed within a few minutes.
Images too big
The identification upload form only accepts your files if they are in JPEG (.jpg or .jpeg) format, have 100kb maximum filesize each and are uploaded at the same time. You can use Microsoft Paint (Start All Programs Accessories Paint) and its Image Stretch and Skew option (set Stretch to less than 100%) to resize your images and then save in the JPEG format. If you use Windows XP, you can also use ImageResizer that you can download from http://www.microsoft.com/windowsxp/downloads/powertoys/xppowertoys.mspx page.