Account Suspension Reason

Marketiva Account Suspension Reasons

If our system detects duplicate accounts or accounts opened from the same location, the system may suspend or, in case of newly created accounts, disable them. If you did not previously open any other account, please open your new account and upload your identification documents described at https://www.marketiva.com/index.ncre?page=identification page. You will then need to contact us on the live support channel accessible through our web site, so we can verify your documents. Please do not use the Streamster software before your documents get verified; otherwise your account will be disabled again.

Reset Account

If your windows layout shows of only one window, while you successfully logged in, you need to reset your windows layout and your rates, chat and news subscriptions, by following the simple procedure explained at https://www.marketiva.com/index.ncre?page=reset-account page.

Easiest Way to Trade & Resources

The easiest way to start trading is to click on a market instrument in a price window. When [Send Order] dialog shows up, you can set [Quantity] field to 1 or more (depending on the amount of money you have on currently active trading desk). When you click OKbutton, the order will go into the market. You can find a collection of introductory articles and various other resources to help you understand trading basics at http://www.marketiva.com/index.ncre?page=resources page

Practice Virtual

We strongly encourage users to practice with virtual money, for at least several weeks, before starting to trade on live trading desks. Each user gets virtual $10000 on account opening and this virtual money can be used for practicing. There is no limitation on how long a user can trade virtual money only

Identification Documents

No fax or e-mail

We do not have an option for identification documents to be sent by fax or by e-mail. The documents need to be uploaded at identification page. Many of our users do not have a scanner but they go to friends, colleagues, or scan their identification documents in their office.

Upload link, review time

For more information about our identification procedure, please check identification page. Our identification procedure is very efficient and your documents will be reviewed within a few minutes.

Parallel account

If your family member, friend or co-worker (parallel user) wants to open his or her account from the same computer, this procedure should be followed: the parallel user needs to open a new account and to upload his or her identification documents described at identification page; parallel user will then need to contact us on the live support channel accessible through our web site, so we can verify the uploaded documents; parallel user should not use the Streamster software before the documents get verified; otherwise the newly created account will be disabled again.

Trade from same computer

Marketiva allows more than one user to trade from the same computer or location. If two or more users want to trade from the same computer or location they must provide identification documents for all accounts and each account holder must trade his own account at a time.

Reason for ID

We are obliged to follow anti-money laundering (AML) laws and regulations and require picture identification and address verification documents. Picture identification is a passport, driver's license or other type of official document, and an address verification document is a phone bill, a utility bill or similar. Please check identification page for more details.

When to upload

You don't have to upload your ID immediately upon opening your account; however, you will be required to upload it before withdrawing or if your account gets suspended. For more information about our identification procedure, please check identification page. Our identification procedure is very efficient and your documents will be reviewed within a few minutes.

Images too big

The identification upload form only accepts your files if they are in JPEG (.jpg or .jpeg) format, have 100kb maximum filesize each and are uploaded at the same time. You can use Microsoft Paint (Start All Programs Accessories Paint) and its Image Stretch and Skew option (set Stretch to less than 100%) to resize your images and then save in the JPEG format. If you use Windows XP, you can also use ImageResizer that you can download from http://www.microsoft.com/windowsxp/downloads/powertoys/xppowertoys.mspx page.